Cs888 Terms and Conditions — Platform Usage Policy for Malaysia

In this Terms and Conditions document, the following words and phrases carry the meanings set out below, unless the context requires otherwise:

• "cs888" refers to the cs888 online entertainment platform accessible via the official cs888 website and mobile app.
• "User" or "Member" refers to any individual who has registered and holds a valid account at cs888.
• "Account" refers to the user's personal account registered on the cs888 platform.
• "Funds" refers to funds deposited into a cs888 account or winnings credited to a user's account.
• "Bonus" refers to free credits, bonus funds, free spins, or any form of incentive granted by cs888 to users subject to specific conditions.
• "Games" refers to all types of games and wagering available on the cs888 platform, including Live Casino, Sports Betting, bingo, and digital games.
• "KYC" (Know Your Customer) refers to the identity verification process required by cs888 before processing your first withdrawal.
• "Terms" refers to this Terms and Conditions document in its entirety, including all amendments enforced from time to time.

Any reference to "we" or "cs888" in this document refers to the operator of the cs888 platform. Any reference to "you" refers to the user or member of the cs888 platform.

To register and use the cs888 platform, you must meet all of the following eligibility requirements at all times during your use of the platform:

• You are at least 18 years old or the minimum age required by the laws of your jurisdiction, whichever is higher.
• You are registering on your own behalf and not on behalf of any other person.
• You do not have an existing cs888 account — whether active, suspended, or closed.
• You do not reside in a country or territory where the use of online gambling platforms is prohibited.
• You are registering and using the cs888 platform voluntarily, free from coercion or undue influence by any party.
• You are not using the cs888 platform for money laundering, fraud, or any other illegal activity.

Cs888 reserves the right to verify user eligibility at any time. If cs888 determines that a user does not meet the eligibility requirements above, cs888 reserves the right to suspend or close the relevant user's account and withhold any associated funds pending the outcome of an investigation.

During registration, you are required to provide truthful, accurate, and complete information. Required information includes your full name, date of birth, a valid email address, and phone number. cs888 is not responsible for any issues arising from inaccurate or outdated registration information.

The KYC (Know Your Customer) process is mandatory before your first withdrawal is processed. Documents that may be required for KYC purposes include:

• Valid government-issued ID (MyKad, passport, or recognised identity document)
• Proof of current address (utility bill or bank statement not older than three months)
• Additional documents if required based on transaction volume or frequency

Cs888 will process all KYC documents within 1–3 business days. All information shared through the KYC process is protected in accordance with the cs888 Privacy Policy and will not be shared with third parties without your consent, except as required by law.

Each user is only permitted to hold one account. If the cs888 system detects multiple account registrations by the same individual, all associated accounts may be suspended and the funds within them may be forfeited following an investigation.

Cs888 accepts deposits via multiple payment methods including FPX, Touch 'n Go eWallet, GrabPay, and direct bank transfers to all major Malaysian banks. The minimum deposit is MYR 10 and will be credited to your account within the specified timeframe based on your chosen payment method.

For withdrawals, the following conditions apply:

• Withdrawals may only be made to a verified bank account or e-wallet registered in the same user's name. cs888 does not process withdrawals to third-party accounts.
• The minimum withdrawal amount is MYR 30, or as specified in your account settings.
• The KYC process must be completed before the first withdrawal is processed.
• Withdrawals to e-wallets (Touch 'n Go, GrabPay) are processed within 15 minutes to 1 hour. Withdrawals to bank accounts are processed within 1–24 business hours.
• Cs888 does not charge any processing fees for standard withdrawals. However, your bank or e-wallet provider may apply their own charges.

Cs888 reserves the right to delay withdrawal processing if a security or compliance review is required. In such cases, the cs888 support team will contact you for further information.

Cs888 offers a wide variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, free spins, and special promotions tied to specific events. All bonuses are subject to the following conditions:

• Each bonus has a different wagering requirement, clearly stated at the time the offer is made. Typical wagering requirements range from 20x to 40x the bonus amount received.
• Bonuses cannot be withdrawn as cash until the wagering requirements have been fully met.
• Some games may not count, or may only partially count, towards meeting wagering requirements. The list of eligible games is stated in each promotion's terms.
• Bonuses have a validity period stated at the time of the offer. Bonuses that expire without meeting the wagering requirements will be removed from your account.
• Cs888 reserves the right to cancel or withdraw bonuses if misuse is detected, including the use of multiple accounts to claim the same bonus.
• Each user is eligible to receive the welcome bonus once only. Using multiple accounts to claim the welcome bonus repeatedly is a violation of cs888's terms.

Cs888 is not responsible for misunderstandings regarding bonus terms arising from a user's failure to read the promotion's terms carefully. The cs888 support team is always available to clarify the terms of any promotion before you accept it.

All games offered on the cs888 platform — including Live Casino, Sports Betting, bingo, and digital games — are subject to the following general rules:

• The results of all casino games and digital games are final once verified by the cs888 system. Any dispute must be filed within 48 hours of the relevant game concluding.
• Cs888 uses a random number generator (RNG) that has been audited by an independent international body to ensure the fairness of all digital games.
• For sports betting, all accepted bets are final once confirmed. cs888 is not responsible for odds changes after a bet has been confirmed.
• Cs888 reserves the right to cancel or void bets under certain circumstances, including technical errors, clearly incorrect odds, or extraordinary events affecting the outcome.
• The use of bots, automated software, or any technical means to gain an unfair advantage in any game is strictly prohibited and may result in immediate account closure.
• Minimum and maximum betting limits for each game are displayed within the respective game interface and may change from time to time.

You are fully responsible for keeping your cs888 account login credentials secure. cs888 provides layered security including 256-bit SSL encryption and two-factor authentication (2FA), but the security of your password remains your own responsibility.

• Never share your cs888 account password or login credentials with anyone, including family members.
• Use a strong, unique password for your cs888 account that is not used for any other online account.
• Enable two-factor authentication (2FA) for an extra layer of account protection.
• Log out of your cs888 account after every session, especially when using a shared device.
• Contact cs888 support immediately if you suspect your account has been accessed without authorisation.

Cs888 will not be liable for any losses arising from unauthorised access to your account due to your negligence in protecting your login credentials. However, cs888 will fully cooperate in the investigation of any reported unauthorised access case.

Cs888 reserves the right to suspend or close a user's account without prior notice under the following circumstances:

• The user has violated any part of these Terms and Conditions.
• Cs888 suspects fraudulent activity, money laundering, or platform abuse.
• The user operates multiple accounts or shares an account with another user.
• The user provided false or misleading registration information.
• The user employs bots, automated software, or colludes with other players to gain an unfair advantage.
• The user failed to complete KYC requirements within the stipulated timeframe.

Users may also request to close their own account at any time by contacting cs888 support. Account closures requested by the user will be processed within 3–5 business days. Any valid remaining balance will be returned to the user via the verified payment method once the review is complete.

For users who choose to suspend their own account for responsible gambling reasons, the self-exclusion limit takes effect immediately and cannot be reversed until the designated period has elapsed.

Cs888 makes every effort to ensure the platform operates smoothly and consistently. However, cs888 is not liable for:

• Losses resulting from technical disruptions, internet outages, or events beyond cs888's control.
• Game results that have been verified and finalised by the cs888 system.
• Losses arising from missed opportunities during unavoidable system interruptions.
• Content or services provided by third-party game providers operating under their own licences and responsibilities.
• Any indirect, special, or incidental losses exceeding the amount deposited into your cs888 account.

Under no circumstances shall cs888's maximum liability to any user exceed the total funds held in that user's account at the time of the incident giving rise to the claim.

Cs888 makes no guarantee or representation that the platform will operate without interruption or be entirely error-free at all times. cs888 will endeavour to notify users within a reasonable timeframe of any planned maintenance that may affect the service.

Cs888 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. All amendments will take effect immediately upon publication on the cs888 website, unless otherwise stated.

Cs888 will endeavour to notify users of material amendments to these Terms and Conditions via in-platform notifications, email, or a prominent notice on the cs888 homepage. However, it remains the user's responsibility to review these Terms and Conditions from time to time.

Continued use of the cs888 platform after any amendment takes effect constitutes your acceptance of the revised Terms and Conditions. If you disagree with the changes made, you have the right to close your account and withdraw any available funds before the amendments come into force.